FAQ

Size & Fit

  • How do I choose the right size?
  • Is there a measurement tolerance?
  • Do different styles fit differently?

How do I choose the right size?

  • Lay your favorite tee/hoodie flat.

  • Measure Chest Width (armpit to armpit) and Body Length (shoulder to hem).

  • Compare with our size chart on the product page.

  • Between sizes? Size up for a relaxed fit.

Is there a measurement tolerance?

Allow ±1 in (2–3 cm) due to manual measuring and fabric variation.

Do different styles fit differently?

Yes. Unisex tees, hoodies, and sweatshirts can feel slightly different by brand/fabric. Check Details & Fit on the product page.

Print & Color

  • Will colors match the photos exactly?
  • I see a faint box/odor on a new print—normal?
  • Any print-placement tolerance?
  • Care instructions?

Will colors match the photos exactly?

Minor color variations can occur due to studio lighting, screen calibration, and the POD printing process. This is normal and not a defect.

I see a faint box/odor on a new print—normal?

Yes. It’s from pretreatment/underbase used in DTG/DTF. It fades after the first wash.

Any print-placement tolerance?

For DTG, allow up to 0.5 in (≈1.27 cm) shift in print placement.

Care instructions?

Wash inside-out, cold, gentle cycle; do not bleach; tumble dry low or hang dry; avoid ironing directly on print.

Ordering and shipping

  • How long do production and shipping take?
  • Do you offer Express shipping?
  • How do I track my order?
  • Will my items ship separately?
  • Can I change my order or address after purchase?
  • Do you ship internationally?

How long do production and shipping take?

Your delivery window = Fulfillment + Shipping. Most orders are produced in 2–5 business days. After fulfillment:

  • USA (Standard): 3–4 business days → ~5–9 business days total from order date

  • Canada / UK / EU / Other International (Standard): 5–20 business days after fulfillment
    Business days exclude weekends/holidays. Timeframes are estimates, not guarantees.

Do you offer Express shipping?

Not at this time. Checkout currently shows Standard options only.

How do I track my order?

You’ll receive a tracking link by email once your order ships. If you can’t find it, check spam or contact us via the Contact form on our website with your order number.

Will my items ship separately?

Sometimes. Multi-item orders may ship from different facilities to arrive faster, so packages can arrive separately.

Can I change my order or address after purchase?

Edits are only possible before production starts. Please reach out ASAP via our Contact form with your order number; once printing begins or an order ships, changes are no longer possible. 

Do you ship internationally?

Yes, to most countries/regions. Availability varies by product and address.

Returns & Refunds

  • What’s your policy for defects/damage?
  • How do I file a claim?
  • What isn’t eligible?
  • EU 14-day cooling-off?

What’s your policy for defects/damage?

Report within 30 days of delivery via the Contact form on our website. Include your order number, clear photos (full product + close-ups; if multiple items are affected, include one photo/video showing all in one frame), and a brief description.
If verified, we’ll arrange a reprint or refund. (Made-to-order items are not returnable for preference-related reasons.) 

How do I file a claim?

Please reach out via the Contact form on our website (Contact page) within 30 days of delivery and include:

  1. Order number

  2. 2) Clear photos (full product + close-ups; if multiple items are affected, include one photo/video showing all in one frame)

  3. 3) Short description of the issue. We’ll review and arrange a reprint or refund if approved.

What isn’t eligible?

Wrong size/style/color picked by customer; change of mind; minor color differences; ±1 in size tolerance; DTG 0.5 in print-placement tolerance.

EU 14-day cooling-off?

Custom-made (POD) goods are generally exempt from the 14-day unconditional return right under EU law. 

Delivery Issues

  • What if my package is lost or severely delayed?
  • “Delivered” but not received—what should I do?
  • Returned to sender / address issues / unclaimed?

What if my package is lost or severely delayed?

Report within 30 days of the estimated delivery date via our Contact form. After the carrier’s review, we’ll reprint or refund if confirmed lost. 

“Delivered” but not received—what should I do?

  1. Check with household members/neighbors/building management.

  2. Look for a delivery notice or safe-drop location.

  3. Allow 2 business days for a possible carrier update.

  4. Still missing? Contact us via the Contact form with your order number and shipping address.

Returned to sender / address issues / unclaimed?

We can reship after a corrected address is confirmed (additional shipping fees apply). Or choose a partial refund (shipping/handling are non-refundable).

Payments & Billing

  • What payment methods do you accept?
  • Will I be charged duties/taxes?

What payment methods do you accept?

We accept major payment methods supported by Shopify at checkout (availability may vary by country).

Will I be charged duties/taxes?

International orders may incur duties/VAT depending on destination. These charges are collected by the carrier or customs and are the recipient’s responsibility.